Australian DBT Institute (ADBTI) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone, and facsimile numbers.
Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide information such as your name, email address, or information about what you like and do not like. It is entirely your choice whether to respond to these questions or not.
The second type of information that ADBTI collects is personal information. ADBTI will collect personal information that lets us know the specifics of who you are such as your name, email address, or postal address when you provide it to us. With this information, ADBTI can provide a variety of personalised and enhanced services that are not available to anonymous users. We hope that you will find it beneficial to provide individually identifiable information about yourself to us because it will make our services more valuable to you.
Sometimes, we may specifically ask for personal information about you when you sign up to use a service. Certain information may be required, such as your name, age, internet address or screen name, billing address, type of computer or credit card number in order to provide that service or product to you. This information may also be used to inform you of additional products and services which may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website. We may also ask about your interests but it is your choice whether to respond.
How much of your personal information that you choose to disclose to ADBTI is completely up to you. The only way we know something about you personally is if you provide it to us, for example when you take part in research, discussion forum, or training.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
- For the primary purpose for which it was obtained
- For a secondary purpose that is directly related to the primary purpose
- With your consent; or where required or authorised by law.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
- Third parties where you consent to the use or disclosure; and
- Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions.
Requests for information can be made to the Executive Director, Australian DBT Institute, 6 Railway Street Southport QLD 4215. Requests should be specific as to the exact information required and should be acknowledged within 14 days in writing. Once a request for information is received, the Executive Director will conduct a thorough review of the electronic medical record as well as other information held by the Australian DBT Institute and collate the information in an appropriate manner to ensure adequate and full understanding on the part of the requesting person.
Procedure for complaint/rectifying information Official complaints or requests to change inaccurate or erroneous information should be made to the Executive Director, Australian DBT Institute, 6 Railway Street Southport QLD 4215.
In such cases, the Executive Director will conduct a review of the information held by the Institute and make every effort to ensure that such information is accurate. In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete, and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.
Australian DBT Institute
6 Railway Street Southport QLD 4215
Tel: 07 5619 8031
Fax: 07 5676 6771